Shipping Policy

1. Worldwide Shipping

We support worldwide delivery for our vase and decorative products. Delivery availability may vary depending on factors such as the destination country or region, local laws or import restrictions, carrier coverage, customs processing, parcel size or weight, fragile-item handling requirements, weather, and other operational conditions. In some cases, certain destinations or products may be unavailable for shipment even if an order is submitted.

2. Shipping Fees and Free Shipping

Shipping fees are charged in EUR. Shipping rates and free shipping thresholds vary by destination region. Current standard shipping fees and free shipping thresholds are as follows:

  • Europe: €18.00, free shipping on orders over €180.00
  • United States: €32.00, free shipping on orders over €260.00
  • Asia: €28.00, free shipping on orders over €220.00
  • Other Regions: €39.00, free shipping on orders over €320.00

Free shipping eligibility is calculated based on the order subtotal after discounts and before taxes, unless otherwise stated at checkout. The shipping charges shown at checkout will apply to the order.

3. Order Processing Time

Orders are typically processed within 1–4 business days after payment has been successfully confirmed. Business days do not include weekends or public holidays. During peak seasons, promotional periods, or holidays, processing times may be slightly longer.

4. Shipping Carriers

We work with reliable international and regional logistics providers, including carriers such as DHL, UPS, FedEx, DPD, GLS, and other suitable local delivery partners. The actual carrier used for a shipment depends on the destination, parcel dimensions, handling requirements for fragile products, and operational availability at the time of dispatch.

5. Estimated Delivery Time

Estimated transit times begin after the order has been shipped, not when the order is placed. Typical delivery estimates are as follows:

  • Europe: 4–8 business days
  • United States: 7–12 business days
  • Asia: 7–14 business days
  • Other Regions: 10–18 business days

These delivery times are estimates only and may be affected by customs clearance, local delivery operations, weather conditions, transport disruptions, remote-area routing, or other factors beyond our reasonable control.

6. Fragile Item Packaging

Because we sell vases and other fragile decorative items, all orders are packed using protective materials intended to reduce the risk of transit damage. Depending on the size, shape, quantity, and destination of the products ordered, an order may be shipped in one or more parcels for safer handling and delivery.

7. Delivery, Signature, and Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout. For certain destinations, higher-value orders, or fragile shipments, a signature may be required upon delivery. Once a parcel has been delivered to the address provided by the customer and marked as delivered by the carrier, the delivery obligation will generally be considered fulfilled, subject to applicable consumer protection laws.

8. Damaged Parcels and Delivery Issues

Please inspect your parcel as soon as it is delivered. If an item arrives damaged, broken, or shows clear delivery-related problems, you must contact us within 48 hours after delivery. Please provide your order number, clear photos of the product, outer packaging, inner packaging, and shipping label so that we can review the issue and provide appropriate assistance.

9. Customs Duties and Import Charges

For international orders, customs duties, import taxes, VAT, GST, clearance fees, or similar charges may apply depending on the destination country or region. Unless otherwise stated at checkout, these charges are generally the responsibility of the recipient. Customs inspections and clearance procedures may also cause delays that are outside our direct control.

10. Tracking and Contact

When available, tracking information will be sent to the email address provided at checkout after the order has been shipped. Tracking updates may take time to appear depending on the carrier and destination. If you have any shipping-related questions, please contact us via info@davairae.com or +1(248)858-7328. Our address is 44004 Woodward Ave, Ste 107, Bloomfield Hills, MI 48302, and additional website information is available at davairae.com.