Privacy Policy
1. Introduction
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit or make a purchase through our website. Our store specializes in decorative vases and home décor products and provides worldwide delivery services.
2. Information We Collect
We may collect personal information that you voluntarily provide when placing an order, creating an account, contacting customer support, or interacting with our website.
3. Types of Personal Information
The information we collect may include your name, billing address, shipping address, phone number, email address, payment transaction information, order details, and communication records.
4. Device and Usage Information
When you visit our website, we may automatically collect certain information such as IP address, browser type, device identifiers, pages visited, referral source, and interaction data to help us improve website performance and user experience.
5. How We Use Your Information
We use your personal information to process orders, arrange shipping, manage customer accounts, respond to inquiries, process returns and refunds, prevent fraud, improve our services, and maintain our business operations.
6. Order Processing and Fulfillment
Your personal information is used to confirm payments, process purchases, arrange packaging and shipping of fragile decorative products, provide delivery tracking, and manage customer support requests related to your order.
7. Payment Processing and Security
Payments are processed through secure third-party payment providers, including Stripe and PayPal. We do not store full credit card numbers, CVV codes, or other sensitive payment authentication data on our servers. Payment information is transmitted using encrypted connections and processed in accordance with industry-standard security measures.
8. Fraud Prevention and Transaction Verification
To protect customers and prevent fraudulent transactions, we may analyze order data, IP information, payment verification results, and delivery confirmation records. In the event of a payment dispute or chargeback, relevant order information may be provided to the payment processor to verify legitimate transactions.
9. Information Security
We implement a range of technical and organizational security measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses secure HTTPS connections and encrypted transmission protocols such as SSL/TLS to help safeguard data transmitted between your browser and our servers. We also apply access control systems that limit personal data access to authorized personnel only, and we maintain internal procedures designed to reduce the risk of misuse or unauthorized disclosure of information.
Additional security practices may include secure hosting environments, system monitoring tools, fraud detection mechanisms, and reasonable data protection safeguards designed to maintain the confidentiality and integrity of customer information. While we take reasonable steps to protect your personal information using industry-standard security technologies and operational practices, no system can guarantee absolute security. We therefore encourage users to protect their account credentials and avoid transmitting sensitive information through unsecured communication channels.
10. Data Protection Measures
Access to personal information is limited to authorized personnel who require the information to perform business operations such as order processing, logistics coordination, payment verification, and customer support.
11. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, resolving disputes, enforcing agreements, and complying with legal obligations. In general, customer order information is retained for approximately one year unless longer retention is required by applicable law.
12. Sharing of Personal Information
We may share personal information with trusted service providers that support our operations, such as payment processors, logistics providers, customer service platforms, website hosting providers, and fraud prevention services.
13. Shipping and Logistics Providers
To deliver orders worldwide, we may share necessary shipping details such as your name, delivery address, and contact information with logistics providers and delivery carriers responsible for transporting your order.
14. Cookies and Website Technologies
Our website may use cookies or similar technologies to remember user preferences, maintain shopping cart functionality, analyze website traffic, and improve the shopping experience. Users may adjust cookie settings in their browser.
15. GDPR Rights for European Customers
If you are located in the European Economic Area (EEA), you may have rights under the General Data Protection Regulation (GDPR), including the right to access your personal data, request correction, request deletion, restrict processing, object to certain processing activities, and request data portability.
16. Exercising Privacy Rights
You may request access, correction, deletion, or restriction of your personal information by contacting us using the contact information listed below. We may need to verify your identity before processing such requests.
17. International Data Transfers
Because we provide global shipping services, your personal information may be processed or transferred to service providers located in different countries. When transferring personal data internationally, we take steps to ensure appropriate safeguards are implemented in accordance with applicable data protection laws.
18. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
19. Policy Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be published on this page.
20. Contact Information
If you have questions about this Privacy Policy or how your personal information is handled, please contact us via info@davairae.com, call us at +1(248)858-7328, or write to us at 44004 Woodward Ave, Ste 107, Bloomfield Hills, MI 48302. More information about our website can be found at davairae.com.