Return & Refund Policy
1. Return Request Period
You may request a return within 30 days after delivery. The return period is measured from the delivery date shown by the carrier tracking information. If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours after delivery so that we can review the issue promptly and provide an appropriate solution.
2. How to Request a Return
To request a return, please contact us via info@davairae.com and include your order number, the item name, the reason for the return, and relevant photos if applicable. Please do not send any item back before receiving return instructions from us. Unauthorized returns, or returns sent without prior approval, may be refused or delayed in processing.
3. Return Conditions for Vases and Decorative Items
Because we sell vases and decorative items, returned products must be in unused, unaltered, clean, and resalable condition. Items must be returned with all original components, protective inserts, accessories, and, where reasonably possible, the original product packaging or equivalent protective packaging. Returns may be refused if an item shows signs of use, installation, filling, washing, scratching, chipping, cracking, breakage, modification, or damage caused after delivery. If an item was sold as a set or with multiple parts, all parts must be returned together.
4. Non-Returnable Items
The following items are generally not eligible for return or refund unless required by applicable law: final sale items, customized or personalized items, items that have been used or altered after delivery, items damaged after delivery due to misuse or improper handling, and items returned without necessary parts or protective packaging. For fragile decorative goods, returns may also be rejected if the item is received back damaged because it was not packed securely for return transit.
5. Return Shipping Fees
If the return is requested for personal reasons, such as a change of mind, the customer is generally responsible for the return shipping cost. If the return is due to our error, such as a wrong item shipped, a verified product defect, or damage clearly present on arrival, we may provide an appropriate solution, which may include a replacement, reimbursement of reasonable return shipping costs, a prepaid return method where available, or another suitable remedy. Original shipping fees are generally non-refundable unless required by law or unless the return is due to our error.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours after delivery via info@davairae.com. To help us review the issue quickly, please provide your order number together with clear photos of the item, the outer packaging, the inner protective packaging, and the shipping label. Depending on the circumstances, we may offer a replacement, reshipment, partial refund, full refund, or another appropriate resolution after review.
7. Inspection and Refund Processing
Once the returned item is received, we will inspect it to confirm whether it meets the return conditions in this policy. If the return is approved, the refund will be sent to the original payment method. Approved refunds are typically completed within 7 business days after inspection and approval. In many cases, the refunded amount will appear within that period, but the final posting time may still depend on the customer’s bank, card issuer, or payment provider. If the returned item does not meet the return requirements, we may reject the refund or apply a reasonable partial deduction where permitted by law.
8. Payment Disputes and Order Records
If you have any issue with your order, we encourage you to contact us first via info@davairae.com or +1(248)858-7328 so that we can review the matter and try to resolve it promptly. To protect both customers and our business in the event of a payment dispute or chargeback, we may provide relevant order records to the payment processor, including order confirmation details, billing and shipping information, shipment tracking, delivery confirmation, photos submitted by the customer, communication records, and return processing records where applicable. Our contact address is 44004 Woodward Ave, Ste 107, Bloomfield Hills, MI 48302, and additional website information is available at davairae.com.